Nelson Alexander Dispute Resolution Process

Complaints or disputes can be raised in numerous ways. Whether it is via the phone with an office, with the office manager or most often, reported via the Nelson Alexander website form

The Process:

  1. All disputes received via the Nelson Alexander form are processed first in Head Office to ensure an appropriate course of action and individual be allocated to the case.
  2. A dispute or complaint is usually first and foremost investigated and handled by the Office Manager to gather all appropriate information.
  3. If the issue is not resolved initially, the dispute is then escalated to Nelson Alexander Head Office. Our Head Office may deem a dispute should be handled by Head Office first in some cases.

We aim to ensure the best outcome for all parties involved and welcome your feedback on how we can improve in any area.

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