Renting a Nelson Alexander Property

What to know when renting a Nelson Alexander Property:

Thank you for choosing Nelson Alexander as your new home provider. We value the ongoing relationship we will build with you. To ensure a smooth move and a positive tenancy experience, please take note of the following important information:

Payment of Rent

To ensure timely payment of your rent, kindly pay it before the due date and always one month in advance. You can make your rental payments via Direct Debit or Bpay. Please take note that we do not accept cash payments at our offices.

Joint or Multiple Names on the Lease

When there are multiple names on a lease, each person is responsible individually and together for paying the rent. Suppose one person is unable to pay their portion. In that case, it is still the collective responsibility of all parties listed on the tenancy agreement to ensure that the entire amount is paid punctually.

If you encounter any challenges with your rental payments, kindly inform your Property Manager promptly. Our Rental Providers rely on timely rent payments to meet their financial commitments.

Property Management

Your dedicated Property Manager, fully trained to handle all aspects of your tenancy, will be available at the office where your tenancy commenced. From maintenance to inspections and lease termination, your Property Manager will efficiently manage your property.

Important Documents

The Tenancy Agreement and Condition Report are legally significant documents. Please retain them safely, as you may need to refer to them in the future, such as at the end of your tenancy.

Condition Report

The Condition Report is crucial as it records the property's condition at the beginning of your tenancy. It serves as a basis for refunding your bond at the end of the tenancy. Review and make any necessary amendments to the report within five (5) working days after your tenancy starts. Failure to return a signed copy may affect your right to object to disagreements at the end of your tenancy.

Connecting Services

As the Renter, you are responsible for arranging the connection of gas, electricity, telephone, and water services. You can conveniently connect some of these services through the Nelson Alexander app.

Updating Contact Details

Please inform your Property Manager of any changes to your mobile or email during your tenancy. Prompt communication is essential in case of any necessary contact, such as for repairs.


Please note that it is your responsibility to insure your personal possessions. The Rental Provider's insurance policy covers only the building and fixtures. To protect your belongings, we strongly recommend taking out contents insurance.

Key Responsibilities

You are responsible for returning all property keys to our office at the end of your tenancy. If you change any locks during your tenancy, you must provide the key to our office, as required by the Residential Tenancies Act, 1997.

Maintenance and Repairs

Our team of trained tradespeople will attend to all maintenance and repairs as needed. They will either schedule an appointment with you or notify you that they will use the office key for access. For urgent after-hours maintenance, contact your Property Manager or follow the advised urgent repair procedure.

Rubbish Disposal

Please ensure all rubbish is correctly disposed of in the designated bins per council regulations and rules.

Routine Inspections

Your Property Manager will conduct a Routine Inspection after the first three months of your lease and every six months after that. You are welcome to attend these inspections, and you will receive prior notification. If you cannot attend, the Property Manager will use the office key for access.

Change of Renter

Before a person moves in or if there are any changes in occupants during the tenancy, the new Renter's application must be approved prior. You will also need to reimburse any administration fees incurred by the Rental Provider before transferring the tenancy to another party. This process may affect the bond refund, so please reach out prior with any questions and follow the lease assignment procedure carefully.

Effective Communication

Clear and honest communication is key to resolving most issues. It is the Renter's responsibility to maintain the property and meet financial obligations, the Rental Provider's responsibility to ensure property maintenance, and the Property Manager's duty to oversee the process. Effective communication from all parties is vital for a successful tenancy.

Ending the Tenancy

To end the tenancy, either party must provide notice to the other party. If you intend to vacate the property at the end of the Tenancy Agreement, please provide written notice at least twenty-eight (28) days in advance.

If you wish to vacate during the term of the Tenancy Agreement, be aware that this constitutes breaking the contract, and you will be responsible for reimbursing the Rental Provider for any losses incurred.

Bond Refund

We will refund the bond to you, the Renter, if the property is left clean, tidy, and free of any items. Please ensure the property is in the same condition as when you first moved in, as documented in the Condition Report.

We hope these guidelines help you have a positive and fulfilling tenancy with Nelson Alexander. If you have any queries or issues during your tenancy, please do not hesitate to contact your Property Manager.

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