Property protocol: 13 tips for stress-free opens and auctions

When it comes to open-for-inspections and auctions, it’s not always clear what is and isn’t appropriate behaviour. The necessity of looking over the property needs to be balanced with the fact that it is still someone else’s private space.

If unsure, it’s always best to err on the side of caution. Here’s some advice to guide you through both situations:

Etiquette at the open:

1. Check before taking photos or video. This is someone’s private residence, and inviting strangers inside can be nerve wracking! Have an old fashioned paper and pen handy to take detailed notes if visuals get the thumbs down.
2. While it’s fine to open cupboards and drawers to get an idea of size and condition, try to avoid moving any personal belongings.
3. If you don’t like a property, keep any feedback to yourself until after you leave. You never know who could be listening!
4. Feel free to ask the agent any questions about the property – it’s what they’re there for.
5. If you need to use the bathroom, remember to ask first. Usually it’s not an issue, especially if you have kids with you.
6. Remove shoes if asked to do so (this is a sign that the current owners care about the condition of the flooring).
7. Ensure that kids are supervised at all times. Asking what they think of different rooms is a great way to keep them occupied while getting them involved in the process.
8. Do your best to arrive on time; inspection times are carefully set around the schedules of the agent and seller. If you’re keen but running late, call the agent and see if they can keep the doors open for an extra few minutes, or organise another inspection time.

Etiquette at the auction

1. Strict rules govern the auction process. If you can, read up on these prior to the day so you’re fully prepared (breaches are taken seriously and can result in hefty fines). The auctioneer will run through these before opening the bidding, they include rules around false bids, disruptions and interfering with other bidders.
2. It’s the auctioneer’s job to ensure the entire process is run professionally and smoothly, so give them your full attention and follow any instructions they provide.
3. If you miss out, don’t take it personally. Be gracious and move on.
4. If you are planning to bid, bring a cheque book so that you can pay the deposit quickly and easily.
5. As at an open home, try to keep the kids occupied during bidding!