COVID-19 FAQs: Buyers


Since the pandemic began several months ago, Nelson Alexander has implemented a number of virtual processes and safety guidelines and, although our doors are currently closed, we’re still helping buyers find their next home, albeit a little differently.

In Melbourne, Stage 4 restrictions have created questions for our clients, including how they can continue to find and purchase their next home. We’ve answered some of the most frequently asked.

Q. How can I inspect a property?

Virtual Inspections: Most of our properties have walkthrough videos, whereby you can virtually inspect before arranging a private inspection.

Private Inspections: Available by appointment only. One Nelson Alexander agent may attend the property with one prospective buyer, who may be accompanied by one other person from an existing household or an intimate partner and the prospective buyers children under 18 years old (if there are no appropriate alternative care arrangements available).

A person can leave their home for a maximum of two hours to attend a prearranged private inspection of a property, each private inspection must be for a maximum of 15 minutes. The 5km rule does not apply for private inspections, though it is not permitted to travel to regional Victoria to attend an inspection.

Q. What about Auctions?

As much as we miss seeing you on the ground on a Saturday morning, our virtual auction process has allowed our purchasers to continue the exciting journey of securing their next home.

Q. How can I make an offer?
You can make an offer via virtual contracts. This is a paperless, fast and straightforward solution. Our virtual contracts allow you to secure your offer or even sign the contract for your next purchase without leaving your home.

Q. I've purchased a property which is due to settle, how do I get the keys?
Nelson Alexander has a seamless hands-free key handover process. This process will be advised accordingly for each property type.

How we operate through these restrictions is continuously evolving as further updates are released from the Victorian Government, but rest assured we will communicate these changes and how they might affect you as we learn more.

Please click here for more information on Victorian Government updates.

The Nelson Alexander team are here and ready to answer any questions you may have. So, please call or email your local office if you require real estate guidance, an update on the latest news, or simply need someone to speak to.

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